At R J Enterprises, we are committed to delivering your orders in a safe, reliable, and timely manner. This Shipping Policy explains how we handle order processing, shipping methods, charges, and delivery timelines for both domestic and international orders. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
- Orders are processed during our standard business hours, Monday to Saturday, 10:00 AM – 6:00 PM (IST), excluding Sundays and public holidays.
- Orders are typically dispatched within 1–3 business days after payment confirmation.
- In case of bulk orders, custom requirements, or products temporarily out of stock, additional processing time may be required. Customers will be informed accordingly.
2. Shipping Methods & Carriers
- We partner with reliable domestic and international courier/logistics companies to ensure safe deliveries.
- The choice of courier depends on the order size, weight, and destination.
- For heavy or bulk shipments, we may use specialized freight or cargo services.
3. Domestic Shipping (Within India)
- Standard delivery timelines for domestic orders are 3–10 business days, depending on the delivery location.
- Shipping charges are calculated at checkout based on order weight, dimensions, and destination.
- Free shipping may be offered for select products or bulk orders, at our discretion.
4. International Shipping
- We proudly ship to multiple countries worldwide. Delivery timelines vary depending on the destination and customs procedures. On average, international orders are delivered within 7–21 business days.
- International shipping costs are calculated based on weight, dimensions, and destination country and will be displayed at checkout.
- Additional customs duties, taxes, or import fees may apply depending on the regulations of the destination country. These charges are the responsibility of the customer.
5. Delivery Timelines
- While we make every effort to deliver orders on time, unforeseen circumstances such as weather, strikes, courier delays, or customs inspections may cause delays.
- R J Enterprises will not be held liable for delays beyond our control.
6. Order Tracking
- Once your order is shipped, you will receive a shipment confirmation email/SMS containing tracking details.
- Tracking information may take up to 24 hours to become active after dispatch.
7. Damaged, Lost, or Delayed Shipments
- If you receive a damaged product, please report it to us within 48 hours of delivery with photographs of the package and product.
- For lost shipments, we will coordinate with the courier partner to resolve the issue. Depending on the situation, we may offer a replacement or refund.
- Delayed deliveries caused by customs clearance are beyond our control, and customers are advised to track the shipment regularly.
8. Customer Responsibility
- Please ensure that the shipping address and contact details provided are accurate and complete.
- R J Enterprises will not be responsible for delivery failures due to incorrect or incomplete address information.
9. Contact Us
If you have any questions about shipping, order status, or delivery, please contact our customer support team:
R J Enterprises
📍 Savarkar Nagar, Nashik, Maharashtra, INDIA
📞 08087050099
📧 rjenterprises10@live.com